Case study · AI · Enterprise sales

1Mind.com

An AI “Superhuman” that sells — a photoreal, voice-driven agent that qualifies buyers, runs live demos, and handles objections across the website, inside the product, and on the call itself.

RoleSenior Product Engineering — Embedded
ServiceEmbed — Staff augmentation
Real-time voice + avatarOpenAI + Google GeminiDeterministic + LLM hybridWebRTC / Zoom SDKSalesforce / HubSpotClari + SalesloftISO 27001 / 42001
1Mind Superhuman — photoreal AI sales agent on the website
The brief

A salesperson that never sleeps.

Inbound moves faster than any sales team can. A buyer lands on the site at 2am, has three questions, and is gone before an SDR ever sees the lead. 1Mind set out to close that gap with a “Superhuman” — an AI agent with a face, a voice, and real product knowledge that can actually have the conversation.

Each Superhuman is built for one company’s product, market, and buyer personas. It qualifies prospects in natural conversation, gives a tailored demo, answers objections with competitive and product context, and books the meeting — then writes everything back to the CRM more reliably than most reps.

We embedded with the team to harden the real-time engine, the model orchestration, and the integrations — the production layer that has to be fast, accurate, and trustworthy at enterprise scale.

Highlights

What makes it work.

1Mind Superhuman greeting a visitor on the website in real time
01 — Superhuman on the site

It meets buyers the moment they land.

A conversational agent lives on the homepage and intercepts intent in real time — voice or text. It reads the page the visitor is on, qualifies them, runs a tailored walkthrough, and books a meeting without a form or a wait.

  • Photoreal avatar with sub-second voice response
  • Qualifies, demos, and books — all in one session
  • Picks up product and competitive context per account
app · onboarding
Connect your data to finish setup →
Activation · 2 / 4
02 — In-product guide

The right nudge before the handoff.

For product-led teams, the Superhuman rides along inside the app — guiding trial users through activation, answering “how do I…” in context, and intercepting the ones worth a human conversation before they ever reach a rep.

  • Activation guidance scoped to where the user actually is
  • Flags high-intent trials for the AE team
  • Cuts the drop-off between sign-up and first value
RECZoom · live
AE · Sarah
Superhuman · SE
Buyer · VP
Buyer · CTO
Answering: “How do SSO & SOC 2 work?”
03 — Live on the call

The sales engineer who already knows the stack.

The Superhuman joins live Zoom and video calls as a participant — sitting beside the account executive as the sales engineer, fielding deep technical questions and demoing on the fly, so one rep can run calls that used to need a whole pre-sales team.

  • Joins video calls as a real-time participant
  • Answers technical and pricing questions instantly
  • Frees the AE to own the relationship, not the trivia
Conversation logged
CRM · Salesforce — synced
Hallucination guardrails on
Pushed to CRM
Stage → QualifiedBudget capturedNext step booked
Posted to Slack
  • High-intent buyer engaged from pricing page
  • Asked about SSO & SOC 2 — flagged for AE
  • Demo booked for Thursday 10:00
04 — Honest by design

Generative where it helps, deterministic where it counts.

1Mind pairs frontier LLMs with a deterministic layer, so the parts that must be exact — pricing, product facts, qualification logic — never get “interpreted.” Every conversation is logged, written back to the CRM, and surfaced in Slack for humans to inspect.

  • Hybrid OpenAI + Gemini with deterministic guardrails
  • Reliable two-way CRM & Slack sync
  • Full transcript trail — nothing happens off the record
Under the hood

Real-time, and built to be trusted.

Voice + avatar
Real-time pipeline
Streaming speech, lip-synced avatar, sub-second turn-taking.
Reasoning
OpenAI + Gemini
Frontier LLMs for conversation, demos, and objection handling.
Accuracy
Deterministic layer
Hard rules for pricing & facts — cuts hallucination at the source.
Calls
WebRTC / Zoom SDK
Joins live video as a first-class participant.
Revenue stack
CRM + Clari/Salesloft
Two-way sync into Salesforce, HubSpot, cadences & forecasting.
Trust
ISO 27001 / 42001
Certified, with customer data excluded from model training.

The hard part wasn’t making it talk — it was making it fast enough to feel human and accurate enough to trust with a deal. Streaming voice has no room for lag, and a sales agent that invents a price is worse than no agent at all. The deterministic layer guarantees the facts; the LLMs handle the conversation around them.

Outcome

One agent, a whole team’s output.

83+19
SDR & SE capacity, in one Superhuman
88%
More buyer engagement
78%
More free trials started
25%
Increase in revenue